Are you a factory or trading company?
We are a factory located in Shenzhen City. We have our own R&D, production, quality control, packing & shipping, and sales departments. Additionally, we also engage in trading and sourcing to meet diverse customer needs and leverage the advantages of various factories. We warmly welcome your visit!
Do you produce all items yourself?
We design and produce key 3D printer parts like PEI flexible build plates, nozzles, heat breaks, gears, silicon rubber heaters, heatbeds, hotends, mainboards, stepper drivers, and 3D printer tool kits. We process and test all core products in-house. While no company can produce all 3D printer components, we combine the strengths of different factories and supply chains to save costs for our customers.
Do you have any guarantee on product quality?
We offer a 100% quality guarantee on all our products. If you encounter any quality issues, we will provide refunds or replace the products (or parts) free of charge.
Can I get a sample before ordering?
Yes, we offer free samples for some items. For customized products, we are happy to provide samples for your testing before mass production.
What is the MOQ for common parts?
The minimum order quantity (MOQ) for common parts starts from 5 to 10 pieces.
How many days does it take to prepare my order?
Most orders are prepared within 1 to 3 working days. Some items may take 4 to 6 working days. Customized or specially sourced items may take a little longer. We will confirm the exact timeframe once we see your order list and will expedite urgent orders whenever possible.
How do you ship the goods?
We ship most spare parts orders by door-to-door express services like DHL, UPS, FedEx, TNT, and EMS. We can also ship by train, air, and sea. We provide a price comparison for different shipping methods and recommend the most suitable option based on the quantity and urgency of the order.
Can you deliver the goods to my customers directly?
Yes, we can ship directly to your customers' addresses.